How to Talk with Clients About Using LuciNote in Therapy

Confidence, Clarity and Transparency

Technology is part of modern therapy, but it doesn’t replace the human work at its centre. Many therapists are now using AI tools in therapy and digital note-taking platforms like LuciNote to make documentation easier. LuciNote is a confidential, therapist-controlled system that helps record sessions accurately, stay organised and save time, without replacing the human work at the centre of therapy.

When therapists are clear about what the tool does and how to explain it, conversations with clients become simple and straightforward. This isn’t about persuading anyone. It’s about sharing clear information, setting boundaries and respecting client choice.

Understanding exactly how LuciNote works helps therapists talk to clients clearly and confidently about how their information is handled.

Ethical Foundation

Recording or transcribing sessions is a well-established part of clinical practice, provided explicit informed consent is obtained before therapy begins. This is a clear and widely recognised standard across all major mental health and healthcare bodies.

LuciNote does not record anything automatically. Therapists decide when to use it and consent comes first every time.

For many clients, this kind of straightforward explanation can feel reassuring. It shows that their therapist is organised, careful and respectful of their boundaries.

As part of how I work, I use a secure digital recording and note-taking tool called LuciNote. It helps me keep accurate records and stay organised. Everything is confidential and managed by me.

There is no need to persuade or sell anything. Just calm, confident information, the same kind of conversation therapists already have when they explain confidentiality or data protection.

What It Does

To talk about LuciNote with confidence, it helps to understand its purpose. The tools allows therapists to record sessions with consent, create transcripts and generate summaries. Its goal is to make therapy administration easier, reduce workload and ensure notes are accurate and secure.

LuciNote is designed to make the practical side of therapy easier. It allows therapists to record sessions with consent, produce accurate transcripts and generate summaries. The main aim is to support clear and efficient note-taking, reduce administrative workload and ensure records are accurate and secure.

In practice, LuciNote offers a secure and modern way to record and store sessions for accurate note-taking and review, similar to how many clinicians have used other recording methods in their work for years.

Using LuciNote also benefits clients. When therapists are not rushing to jot down details or trying to hold every detail in their heads to write up later, they can give more of their focus to the moment in front of them. They can listen more closely and stay with the client’s story without the pressure of trying to hold everything at once. It also means they can step into the next session with a clear head, knowing the previous one is stored safely and can be revisited later. For clients, this offers reassurance that what they share is safe and remembered and that their therapist can be fully present with each person they see.

Accurate transcripts help therapists stay connected to the client’s journey over time, supporting continuity and depth in the work. For clients, this can build a stronger sense of being heard and held. Clear explanations about how information is stored and deleted can also help clients feel informed and reassured.

This is not technology changing therapy. It is technology supporting it.

Answering Client Questions

Clients may have reasonable questions. Being clear and matter of fact makes these conversations easy.

Is my session private?
Yes. Only your therapist can access the recording or transcript. Nothing is analysed or shared with anyone else.

Where is it stored?
On encrypted UK-based servers that comply with GDPR. Your therapist decides how long the data is kept and when it is deleted.

Can I change my mind?
Yes. You can withdraw consent at any time and your therapist can delete the data immediately.

How is it deleted?
Your therapist controls the recording and can delete it securely at any time. LuciNote allows therapists to remove individual sessions or all data from the system. Once deleted, it cannot be recovered. Therapists can also choose not to keep any recordings or transcripts at all. LuciNote can be set to wipe everything automatically after each session if preferred.

Could anyone else access it?
LuciNote cannot access client data even under a court order. If legal disclosure is required, responsibility rests with the therapist just as it would with handwritten notes.

Professional and Ethical Context

Every major professional body sets out the same expectations around recording:

• Informed consent is required in advance
  
• Confidentiality must be maintained at all times
  
• Recordings must be stored securely and used only for professional purposes
  
• Clients can refuse or withdraw consent without any impact on their care
  

Client Choice

Some clients may prefer not to be recorded and that is absolutely fine. The decision always rests with them. If a client does not want LuciNote used, therapy continues as usual.

Being open about how LuciNote works and the choice clients have can help them feel respected and in control of their own information. This is about clarity and client autonomy, not convincing anyone.

The purpose of LuciNote is to support therapists who choose to use a secure and compliant tool, not to persuade clients or change the nature of the therapeutic relationship.

In Summary

LuciNote offers therapists a secure and practical way to record sessions, support accurate note-taking and reduce administrative work. When used responsibly with clear consent and proper data handling, it fits comfortably within existing ethical and professional standards.

It is not a big change. It is a simple and safe tool that supports everyday clinical practice.